Refund & Activation Policy — Mega IPTV Customer Guarantee

We stand behind the quality and uptime of every Mega IPTV subscription.

1. Technical Assistance Guarantee

If you experience any difficulty activating your playlist on Hot IPTV, Hot Player, IBO Player, or TiviMate, our 24/7 engineering support team will assist you via Live Chat, WhatsApp, or Email until your channels load smoothly.

2. Refund Eligibility

If our technical team is unable to resolve a verified server-side issue preventing your subscription from functioning within 7 days of purchase, you may request a full refund by contacting support@mega-iptv.site.